Freqeuntly Asked Questions

Rates are based on number of windows, height and difficulty. Most of the time we can provide an estimate remotely using Google Street View and/or real estate photos. Residential minimum is most often $157.50 including GST.

Yes, we carry $2 million liability, possess an intermunicipal (Nanaimo to Campbell River) business licence and our workers are covered by WorkSafe BC.

Traditional window washing involves dish soap, water, a scrubber and squeegee. Water-fed pole cleaning uses purified water with a jetted brush. The process used is up to the discretion of the professional cleaner. Contaminants, such as paint and sap, can be removed with a wide array of razors and abrasives commonly used in the window-cleaning industry.

Gutter cleaning includes removal of any debris on the roof where applicable, removal of the debris in the gutters and a clean of the exterior of the gutter. Where gutter guards are present, we check to verify no debris is blocking downspouts. 

You’re not required to be home; whatever you are comfortable with works for us. 

• For window cleaning, any objects on windowsills that you are concerned about should be removed. Ensure water outlets are turned on. If you will not be home at the time, you might need to remove screens. If you need assistance or have questions, give us a call. 
• For gutter cleaning, consider moving vehicles if they are parked directly below a gutter so there is no possibility of getting debris on your car.
• For house washing, roof cleaning, soffit cleaning and other exterior cleaning, move vehicles and any fabrics a minimum of 25 feet away or inside. 

Soft washing is a new technology that uses low-pressure sprayers with custom-tailored solutions suited to the specific surface. This gentle process is the most effective way to clean the exterior of your home by removing bacteria, mold and algae, which prevents permanent deterioration and staining of all exterior surfaces. The key to effectively removing bacterial growth with minimal environmental impact is a precise solution mixed specific to the surface.

The extreme pressures are too harsh for siding, paint and wood. Power washing can lead to a lower life expectancy for the exterior surfaces of your home. The water pressure can actually drive mold and algae deeper into porous surfaces and crevices, spreading the contamination to other areas. Pressure washing can cause penetration beyond the outer membranes, resulting in mold growth within the wall and roof cavities. In fact, that’s a big reason pressure washing is frowned on by insurance companies.

Pressure washing is great for use on cement patios, driveways, etc. We don’t provide pressure washing currently but may consider it in the future. 

Yes, the only service we can not perform in the rain is roof moss treatment.

Screen cleaning is included with any interior window clean. Our estimates always include glass rails and skylights. We even clean the underside of skylights.